Customer Success

I am writing regarding our company’s relationship with Action Sales. Before meeting with the team at Action Sales, we were having difficulties procuring some of the equipment for our restaurant. At the time, we were working with a couple other vendors that were not experienced with Japanese cuisine. Luckily, Richard and his team were able to help us find the right equipment and supplies. Being only the first of many restaurants we had planned to open, we were looking for a supplier that would be able to meet current and future needs. With Action Sales, I believe, we have found the right company for our expansion. Richard and his team are knowledgeable about all the products they sell. What’s really great is that if they don’t have something I need, they will find it so that I could continue running the day to day operations of the restaurant rather than going on a scavenger hunt. Their close relationship with many equipment companies gives me peace of mind knowing that they can find pretty much anything I can think of and that I’d have multiple choices to decide from. I am looking forward to our future growth with the support of Action Sales and their incredible team.

I want to take this opportunity to thank you and to attest to the great service and support that you provide. Every time our team needs equipment, technical support, and even services that are beyond your call of duty, you always exceed our expectations. Thanks for always making the purchase of equipment and smallware such an uncomplicated task. In short, we would definitely recommend your company to any business, small, medium or large!

We would like to extend our gratitude towards Action Sales for its dedication and commitment to customer satisfaction. We have been loyal customers of your business for close to fifteen years. Our memories of Action go back the old location on Valley Blvd. that was the size of a walk-in closet! Since then Action has blossomed into the industry leader that it now is. Although there have been many changes to your business, one factor has always remained constant. Your staff has always been friendly and helpful, many times going above and beyond the scope of their duties. We would especially like to commend Paul Cheung. His knowledge and experience has helped us make the right equipment choices time and time again. He is always on top of things and constantly reminding us of lead times and delivery schedules. Even when there have been issues with equipment, he initiated the repair process and acted as a Liaison with the equipment manufacturer. The pricing at Action has always been the lowest around. We have done price comparisons before buying and have come to realize that Action's price has never been beaten! With pricing like this and the amazing staff you have, we are sure that Action Sales will be around for a very, very long time.

Action Sales has been our preferred vendor for our restaurant equipment and smallware needs since the inception of our company. As Pieology Pizzeria franchisees we opened nine locations within three years with the help of Action Sales. The professionalism and integrity of the staff are unmatched. From competitive pricing to sourcing special order items and opening accounts with vendors just for us, Action Sales has shown that they will do everything and anything to help us tackle the obstacles we face. I personally would like to take this chance to say thank you to Action Sales and specifically Paul, Richard, and Vince for always being available to service our needs. I can honestly say we would not be where we are today without your help.

Many equipment for our restaurants (Ruby Thai; Stir Fry 88 and Nori Japan) are designed and replenished with the expertise of Action Sales. They consistently delivered quality, durability and reliability in their equipment offerings which is essential to the consistent operation of our restaurants. Action Sales offers unique capabilities in our industry. In addition to their vast inventory, they offer design and layout services, installation and after-sale product support. They respond to our needs on a global basis with standard and customized equipment, offering intelligence and experience from their 27 years in business. Our customer expectations are high; meeting their expectations is not an option. Day in and day out our equipment must operate at peak performance, on the rare occasions when they don't, Action Sales works with us closely and immediately to return them to top-level performance standards. I would highly recommend the services of Action Sales to companies seeking integrity, honesty and competitive pricing for their restaurant equipment needs.

Action Sales has been a true asset to Sizzler USA and the best equipment vendor for the service and competitive prices, it keeps Sizzler USA coming back. The restaurant business is always moving and each day is different, Action Sales has been there for us on all types of situations providing us with cooking equipment, food prep, storage, refrigerators and small wares as needed and even emergencies Action Sales makes the ordering process so easy and fast! It has been a pure pleasure working with Stephen Yeung at Action Sales at the City of Industry location. He has proven excellent customer service and professionalism, he goes above and beyond expectations and he is also very knowledgeable of all products. I look forward to continuing my relationship with Action Sales, our 16 corporate restaurants enjoy the highest quality of equipment and service support we receive. Thank you for your support in our Sizzler brand, we look forward to many more years of doing business.