Customer Success

Universal Studios Hollywood has visitors from all parts of the United States and the world. Our mission has always been to deliver a world-class experience to every guest and enters our gates. From entertainment to food service, our number one goal is always guest satisfaction. In order for the Food Service department to provide the best service to our guests, our operators must deliver quality food everyday. As the Director of Facilities for Food and Retail, our department’s task is to provide the food operators with the proper facilities and equipment. This can be an arduous task, with ever-changing menus, adhering to budgets, demanding schedules, and meeting the needs of the various food operations. Since every venue on our lot is different, therefore their equipment needs are also different. Having a kitchen equipment supplier that understands our needs, that can deliver when we need it, and at a good price, is very important to our business. Action Sales has been our food equipment provider of choice. From pricing to service, Action Sales has always delivered the best. Ordering custom equipment through Action Sales has never been a problem. Mona Lau s thorough in verifying specifications and makes sure that we get what we need. One of the biggest benefits of Action Sales is that they stock a wide range of every type of kitchen equipment. Since we are open 365 days a year, we never know when we will encounter a problem. There have been a few instances we’ve had equipment go down on a Friday and by Saturday morning Action Sale’s truck has already delivered the needed equipment. For new construction and remodels, Action Sales always delivered on time. In a fast-paced entertainment industry where price and service is so vital, it is great to know that Action Sales is there to assist us with all our needs.

In the fast-paced world of the Restaurant Industry, it’s no secret that choices abound for not only our valued patrons but also for us, as the operators of dining establishments of various sizes. We’re constantly looking to improve upon our operations, food selects and customer service while becoming more efficient at doing so. That is why it is paramount for us to build strong relationships with key vendors such as Action Sales. Action Sales has continuously supplied us with kitchen appliances, equipment, and small wares, paired with customer service that is second to none. Action Sales works very hard to ensure that we are never waiting on the arrival of kitchen equipment to open our newest locations. In addition, the knowledgeable staff at Action Sales readily and willingly consults us on new ideas brought on by leading-edge equipment and shares with us their insights on how our operations may benefit from these developments. In short, to Waba Grill Franchise Corp., Action Sales is much more than just another name in the widespread kitchen equipment sales industry; Action Sales is a valued team member that has been integral to our growth and expansion. Thank you very much for your services, and we look forward to building upon the strong foundation we have forged together thus far.

Action Sales has been our best vendor for Kura Sushi USA, Inc. We have been pleased with Action Sales services and their professionalism. Restaurant Industry is one of the hardest industry to work in, but Action Sales makes the process much easier and more efficient. They have been great with the purchasing of the products with precise delivery schedule. Kura Sushi USA, Inc. has opened 9 restaurants with the help of Action Sales. We are currently expanding our stores into Texas with your help. We have been able to focus on opening the store, and worry less about the purchasing of kitchen equipment. The relationship between our staff at Kura USA and Action Sales has been very great. We are getting good words from our construction team and our store managers. We are very satisfied with the highest quality in the equipment and service support from Action Sales. Kura Revolving Sushi Bar would like to thank you for your hard work and your professionalism. Arigato (Thank you) and we are looking forward to work with Action Sales.

Thank you so much for your exceptional customer service. We absolutely love the Floral Merchandiser that we purchased from you and we were very pleased with the entire process from purchase to installment. Specifically, Andrew Wu was such a great help to us. He was very quick and responsive when answering our questions and since we were new to purchasing a fridge for our business, he gave us his honest opinion along with a detailed proposal of options we could choose from. Even when we first received the fridge there were some mechanical problems but Andrew swiftly sent someone to fix the situation and now it is running 100% smoothly. Overall, Andrew provided great help and wasn’t pushy, gave us options, was very honest, and was incredibly helpful. He even followed up afterwards to make sure we had a smooth transition with our fridge. We will definitely be using Action Sales Team in the future and will be recommending all of our friends to them as well. You won’t regret going with them! We had such a great experience. side.

On behalf of H Mart, I am writing this letter to give my highest possible recognition for Mr. Raymond Lee. H Mart is now over 50 stores over the States and 13 stores for the western region. I have been working with Mr. Lee regarding equipment for new project stores and existing stores. Each store is mostly over 40,000 Sq. Ft. and need so many different types of equipment. He conducted himself in a professional and devoted manner, maintained good relationships and was very enthusiastic in helping us. He showed a high level of competence and understanding of restaurant equipment. H Mart is now over 50 stores over the States and 13 stores for the western region. I have been working with Mr. Lee regarding equipment for new project stores and existing stores. Every time we are looking for some new equipment, Mr. Lee recommend us the reasonable price and competitive performance. This really helps us a lot and make the process quick. Mr. Lee did a superb job in helping us chose the best equipment that fits our need and budget. He constantly followed up to ensure everything is working like the way they should. I can say that I am greatly satisfied with all the purchases from Action Sales. I am doing that and will recommend Mr. Lee to others that he is the best and trustworthy equipment specialist ever in California. In the event that H Mart opens new store, I would definitely again choose Mr. Lee to assist us with the equipment due to his inquisitive personality as well as his determination to get things done correctly.

Please treat this as a recommendation letter for my vendor, Action Sales. As the president of a company, I know what a dependable vendor means. And all the qualities that a vendor must possess can be found in the operations of Action Sales. The company is owned by two brothers. Their staff is very friendly and extremely professional when it comes to supplying goods to a company. My company, Chinese Gourmet Group Inc., has been partner with them since 1993 expanding our chain stores throughout 20 states in the US and there has not been a day when we had to complain about their professionalism. They value both service and quality and deliver the goods within the stipulated deadline. They also provide extensive range of high quality products. The same can be said about their pricing policy. They are extremely competitively priced. I am extremely satisfied with the way they conduct their business and hope that you have the same pleasant experience with them.