General Questions

General Inquiries

What is Action Sales?

Action Sales is one of the largest, most-trusted food service kitchen equipment supply stores, specializing in providing quality products, service and support to customers nationwide.

What are your store hours?

Our store hours are Monday – Friday, 9:00 am to 5:30 pm PST. Please call (800) 328 – 6688 during the holidays for our special hours.

Is Action Sales open to the public?

Yes, we’ve proudly served the food service industry and home chefs alike for over 39 years.

What is your contact number?

Monterey Park Store – (626) 308-1988

City of Industry Store – (626) 810-2277

Irvine Store – (949) 263-8888

Online Store – (888) 715-6688

Accounting/IT/Marketing – (323) 269-6928

General – (800) 328-6688

Fax – (626) 308-9780

General Email – esales@actionsales.com

Order Email – orders@actionsales.com

Can I place an order online?

Yes, you can place an order online on our new store by visiting www.actionsales.com.

Can I place an order by phone?

Yes, we can certainly help you place an order through the phone. We require a credit card authorization form to be filled out to complete the purchase.

How do I get a quote for a large group of items?

Save more with large orders.  Please use our request a quote form to receive a quick quote for a large group of items.

Do you offer financing for online purchases?

Yes, on the checkout page select the Paypal payment option and click Place Order to be redirected to Paypal to sign up for special interest free* financing on your purchase.   More information can be found here.

*Terms Apply.  Subject to credit approval.

What is your return policy?

Generally, we accept returns for store credit if items are unused and in original packaging and the return is within 30 days of the purchase date.   Restocking fee may apply.

Please read our terms and conditions for more details.

Can you help me design my restaurant?

Yes, we work with a network of the most talented and experienced designers who are responsible for designing some of the most unique and beautiful businesses in the world.  To get started, simply visit our design services form and tell us a little bit about what you are looking for and we will get right back to you.

Product Related

Product Information

What is your lowest price guarantee?

We won’t be beat on price.

Yes, we match or beat online or local competitor prices on all our stocking and non-stock items to the best of our abilities with our 7 Day Lowest Price Guarantee policy.

If you purchased something at one of our stores or on-line only to find it cheaper somewhere, we’ll refund the difference as long as the item is exactly the same. Contact us within 7 days at (888) 715-6688 or email us at orders@actionsales.com*.

Are you considering purchasing an item online but see it cheaper somewhere else? Contact us at (888) 715-6688 or email us at esales@actionsales.com and we’ll do our best to match it. We appreciate your business.

Our Lowest Price Guarantee does not cover:

Special order items

Competitor offers including service prices (delivery and installation charges), pre-order offers, liquidation offers, trade-in offers, and special daily or hourly sales.

Any financing offers, bundle offers, items included in bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, dent, scratched, pre-owned items, credit card offers, gift card offers, items included in gift card offers, rent/lease to own items and items for sale the Sunday before Thanksgiving Day through the Monday after Thanksgiving, whether offered by Action Sales or a competitor.

*Restrictions and exclusions apply

 

 

Which items qualify for free shipping to Southern California?

For local Southern California orders, Action Sales will ship at no cost to commercial locations on any item labeled with a FREE SHIPPING or FREIGHT SAVER (min $50 purchase) badge (example below).  Action Sales may use our own fleet of trucks or UPS for smaller orders serving customers from Los Angeles, Inland Empire (San Bernadino, Corona, Riverside, Orange County, and San Diego).  Most Southern California orders will be delivered within 2-5 business days.  We also ship nationwide.  Customers outside of California will be able to take advantage of our cost-effective shipping rates that are calculated at checkout when a shipping address is entered.  Please contact us if you have additional questions.

 

 

 

Do you sell used equipment?

We typically do not sell used equipment, but feel free to check out our clearance section for our dent, scratched, and demo items for huge savings!

What if I want to buy an item that I don’t see online or in-store?

In the event that you don’t find what you are looking for in our store or online, please contact us to speak with a sales consultant.

We will utilize our vast manufacturer and dealer network to get our hands on what you need or point you in the right direction.

Do you offer a product warranty?

All products are covered by manufacturer warranty

Who do I contact if I am having problems with my equipment?

To resolve equipment related issues smoothly, manufacturers are now requiring individuals to either contact them directly or an authorized service agent. However, we are always here to facilitate and expedite requests should you have difficulty with the service call.

What are special order items?

Because this item is not stocked in our warehouse, processing, transit times and stock availability will vary. If you need your items by a certain date, please contact us prior to placing your order. Expedited shipping availability may vary. We cannot guarantee that this item can be cancelled off of the order or returned once it is placed.

Delivery Related

Shipping

Do you offer Free Shipping?

Qualified free shipping items are designated with the Free Shipping badge.  The Free Shipping badge will clearly identify which locations offer free shipping.  Some items are shipped free nationwide, while others are shipped free to specific states in the U.S.  Items without a Free Shipping badge require a shipping charge.

For Free Shipping Items to Southern California, the cities covered are the following:

DANA POINT, LAGUNA BEACH, SIMI VALLEY, ACTON, DEL MAR, LAGUNA HILLS, PACIFIC PALISADES, SOLANA BEACH, ADELANTO, DESERT HOT SPRINGS, LAGUNA NIGUEL, PACOIMA, SOMIS, AGOURA HILLS, DIAMOND BAR, LAGUNA WOODS, PALM DESERT, SOUTH EL MONTE, ALHAMBRA, DOWNEY, LAKE ELSINORE, PALM SPRINGS SOUTH GATE, ALISO VIEJO, DUARTE, LAKE FOREST, PALMDALE, SOUTH PASADENA, ALTADENA, LAKESIDE, PALOS VERDES PENINSULA, SPRING VALLEY, ANAHEIM, EAST IRVINE, LAKEWOOD, PANORAMA CITY, STANTON, APPLE VALLEY, EL CAJON, LANCASTER, PARAMOUNT, STEVENSON RANCH, ARCADIA, EL MONTE, LAWNDALE, PASADENA, STUDIO CITY, ARTESIA, EL SEGUNDO, LEMON GROVE, PATTON, SUN CITY, ATWOOD, EL TORO, LINCOLN ACRES, PEARBLOSSOM, SUN VALLEY, AZUSA, ENCINITAS, LITTLEROCK, PERRIS, SUNLAND, ENCINO, LLANO, PHELAN, SUNSET BEACH, BALDWIN PARK, ESCONDIDO, LOMA LINDA, PICO RIVERA, SURFSIDE, BANNING, LOMITA, PINON HILLS, SYLMAR, BEAUMONT, FALLBROOK, LONG BEACH, PLACENTIA, BELL, FONTANA, LOS ALAMITOS, PLAYA DEL REY, TARZANA, BELL GARDENS, FOOTHILL RANCH, LOS ANGELES, POINT MUGU NAWC, TEMECULA, BELLFLOWER, FOUNTAIN VALLEY, LYNWOOD, POMONA, TEMPLE CITY, BEVERLY HILLS, FULLERTON,            PORT HUENEME, THERMAL, BLOOMINGTON, MANHATTAN BEACH, PORT HUENEME CBC BASE, THOUSAND OAKS, BONITA, GARDEN GROVE, MARCH AIR RESERVE BASE, PORTER RANCH, THOUSAND PALMS, BONSALL, GARDENA, MARINA DEL REY, POWAY, TOLUCA LAKE, BRANDEIS, GLENDALE, MAYWOOD, TOPANGA, BREA, GLENDORA, MENIFEE, RANCHO CUCAMONGA, TORRANCE, BRYN MAWR, GRANADA HILLS, MENTONE, RANCHO MIRAGE, TRABUCO CANYON, BUENA PARK, GRAND TERRACE, MIDWAY CITY, RANCHO PALOS, VERDES   TUJUNGA, BURBANK, GUASTI, MIRA LOMA, RANCHO SANTA FE, TUSTIN, MISSION HILLS, RANCHO SANTA MARGARITA, CABAZON, HACIENDA HEIGHTS, MISSION VIEJO, REDLANDS, UNIVERSAL CITY, CALABASAS, HARBOR CITY, MOJAVE, REDONDO BEACH, UPLAND, CALIMESA, HAWAIIAN GARDENS, MONROVIA, RESEDA, CAMARILLO, HAWTHORNE, MONTCLAIR, RIALTO, VALENCIA, CAMP PENDLETON, HEMET, MONTEBELLO, RIVERSIDE, VALLEY CENTER, CANOGA PARK, HERMOSA BEACH, MONTEREY PARK, ROSAMOND,  VALLEY VILLAGE, CANYON COUNTRY, HESPERIA, MONTROSE, ROSEMEAD, VAN NUYS, CAPISTRANO BEACH, HIGHLAND, MOORPARK, ROWLAND HEIGHTS, VENICE, CARDIFF BY THE SEA, HOMELAND, MORENO VALLEY, VENTURA, CARLSBAD, HUNTINGTON BEACH, MURRIETA, SAN BERNARDINO, VERDUGO CITY, CARSON, HUNTINGTON PARK, SAN CLEMENTE, VICTORVILLE, CASTAIC, NATIONAL CITY, SAN DIEGO, VILLA PARK, CATHEDRAL CITY, IMPERIAL BEACH, NEWBURY PARK, SAN DIMAS, VISTA, CERRITOS, INDIAN WELLS, NEWHALL, SAN FERNANDO, CHATSWORTH, INDIO, NEWPORT BEACH, SAN GABRIEL, WALNUT, CHINO, INGLEWOOD, NEWPORT COAST, SAN JACINTO, WEST COVINA, CHINO HILLS, IRVINE, NORCOSAN, JUAN CAPISTRANO, WEST HILLS, CHULA VISTA, IRWINDALE, NORTH HILLS, SAN MARCOS, WEST HOLLYWOOD, CITY OF INDUSTRY, NORTH HOLLYWOOD, SAN MARINO, WESTLAKE VILLAGE, CLAREMONT, LA CANADA, FLINTRIDGE, NORTH PALM SPRINGS, SAN PEDRO, WESTMINSTER, COACHELLA, LA CRESCENTA, NORTHRIDGE, SAN YSIDRO, WHITE WATER, COLTON, LA HABRA, NORWALK, SANTA ANA, WHITTIER, COMPTON, LA JOLLA, NUEVO, SANTA CLARITA, WILDOMAR, CORONA, LA MESA, SANTA FE SPRINGS, WILMINGTON, CORONA DEL MAR, LA MIRADA, OAK PARK, SANTA MONICA, WINCHESTER, CORONADO, LA PALMA, OCEANSIDE,      SANTEE WINNETKA, COSTA MESA, LA PUENTE, ONTARIO           , SEAL BEACH, WOODLAND HILLS, COVINA, LA QUINTA, ORANGE, SHERMAN OAKS, CULVER CITY, LA VERNE, ORO GRANDE, SIERRA MADRE, YORBA LINDA

What are Freight Saver items?

Items labeled as Freight Saver qualify for free ground shipping to CA if the total amount before tax and shipping costs for those items is equal to or greater than $50.  Look for the clearly labeled Freight Saver badge while shopping and save today.

What is your shipping and return policy?

Fast Free Shipping

Action Sales offer free delivery on select items, as indicated on each product. This offer generally applies only to Southern California and includes basic ground delivery charges.  Reduced or free shipping costs may be calculated on a “per order”, “per category”, “per item” or “per pound” basis based on the shipping option you select.  This will also be indicated on each product.  We process and ship most orders on the same business day if placed before 1:00 pm PST or the next business day if placed after 1:00 pm PST.  Certain products, such as custom, or oversized items may require additional days to process prior to shipping.

We will notify you via e-mail or phone if we have any important notifications about your order.

For questions, please contact one of our Customer Service Team Members via chat, email order@actionsales.com, or by calling 888-715-6688.

 

Standard Shipping Charges

The shipping charge is calculated within our system based on the dimensions, weight, freight class, and by zip code. Our freight calculator communicates with multiple freight carriers to determine the lowest cost shipping option based on your delivery address.  For smaller items, we will ship generally ship UPS.  We process and ship most orders on the same business day if placed before 1:00 pm PST or the next business day if placed after 1:00 pm PST.

We will notify you via e-mail or phone if we have any important notifications about your order.

For questions, please contact one of our Customer Service Team Members via chat, email order@actionsales.com, or by calling 888-715-6688.

 

Delivery Dates

If you need a product by a certain date, please let us know by indicating the date and delivery instructions in the customer comment box on the checkout form. If there are any problems in meeting your required date, we will let you know right away via phone and/or email.

 

Tracking

Once an order has been processed, the customer shall receive an e-mail from Action Sales containing relevant shipping and tracking information. You can also log in to our website with your email and password and track your package in the My Account section. If you forgot your password, simply click on Forgot Password and a temporary password will be emailed to you.

 

Sales Tax

Action Sales is based out of California. We are therefore required to charge sales tax on any orders that are shipped within the state.

 

Residential Shipping

Deliveries made to residential or limited access areas will incur an additional shipping charge. It is the responsibility of the purchaser to identify the shipping address as residential or limited access. Should the shipping information provided to Action Sales be incorrect, Action Sales reserves the right to place a hold on your order until the correct information is provided, or cancel and refund your order if a resolution cannot be made.

 

Notice to Residential Customers

Action Sale’s primary customers are those in the commercial food service industry. We will typically ship most products to residential customers.

Before placing an order for a residential location, please consider the following information:

 

Commercial Refrigeration and Cooking Equipment

It is important to keep in mind that many of these items may not meet your expectations when installed in your residence. Commercial cooking and refrigeration equipment:

Installing commercial equipment in a non-commercial setting would void the equipment manufacturer’s warranty.

Commercial equipment is designed for functionality and heavy use in the commercial food service industry.

Commercial equipment typically consumes much more power than equipment designed for the residential consumer.

Commercial equipment often much louder than a comparable non-commercial piece of equipment.

Commercial equipment generates much more heat and may also require a ventilation hood system and possibly a fire-suppression system per local fire and building codes. You may be in violation of these codes if you try to use the equipment in a residence or other non-commercial location.

Action Sales reserves the right to deny shipment for residential usage. If we or the manufacturer determines that the equipment is not suitable for residential usage, you will be notified as soon as possible.

If you have any question about the suitability of a particular piece of equipment you’re considering for non-commercial use, please contact one of our Customer Service Team Members via chat, email order@actionsales.com, or by calling 888-715-6688.

 

International Shipping

Action Sales does not generally ship outside of the United States at this time. If you have a freight forwarder, we can work with you on shipping your desired products to them. Please note that we are unable to supply a freight forwarder for you. Please contact one of our Customer Service Team Members via chat, email order@actionsales.com, or by calling 888-715-6688.

 

Receiving Instructions

For receipt of freight shipments, you, the customer, are responsible to follow these specific instructions before you, or the person that receives the freight shipment, signs the Receipt of Delivery or the Bill of Lading from the freight carrier driver. We will not be responsible for orders that are not fully inspected per our instructions.  If you have specific directions, please leave them in the order comment section in the Payment Method section of the checkout for.

 

Inspection of Goods

You are responsible to inspect all of the packages and the equipment/products inside of the packaging at the time of delivery. As the recipient, you may spend as much time as necessary to uncrate or remove packaging, to ensure the product is in acceptable condition. If you decide to wait to inspect the packaging or unpack any of the items in the shipment after the driver has left, you will be responsible for any damages that are either in plain sight on the outside of the packaging, or if there are concealed damages that are not obvious until you unpack the items. After unpacking, carefully inspect the items. Check all panels for dents and dings, paying extra attention to corners. Check any exposed pipes, tubes and coils closely for possible damage. Check to make sure all glass is intact. If you find any significant damage or missing parts, please contact one of our Customer Service Team Members via chat, email order@actionsales.com, or by calling 888-715-6688.

 

Damage Policy

If any of your order is damaged, note the damage on the delivery receipt/bill of lading while the driver is there. You must be as specific as possible when noting damage. This is crucial in distinguishing if the damage is on the outside of the packaging or if it is on the actual item that you have unpacked in front of the driver. Always take photos of any damage that has occurred to be prepared for an inspection from the freight carrier. Do not throw away any of the original inner or outer packaging.

 

Concealed Damage

In the case of damage to the item and not the outside packaging, this is considered concealed damage. If the driver has already left your delivery location, the freight carrier has no evidence that the item was harmed while in their possession. If any damage is discovered, you must keep the original outer packaging as well as inner packaging. Then, request inspection immediately from the freight carrier plus make a written request to the freight carrier. This must be reported immediately.

 

Damaged Items

If you sign your name on the freight bill without noting any damages, then you are stating that you have received your order/ shipment in acceptable condition. Once this has occurred, there is no possibility of filing a freight claim, and there will be no reimbursement of freight charges, order costs or any other charges incurred by you from RestaurantSupply.com. Once you have signed the Bill of Lading that your shipment arrived in acceptable condition, the item(s) belong to you. You MUST contact our Customer Service Department. You MUST contact our Customer Service Department via chat, email order@actionsales.com, or by calling 888-715-6688 immediately, while the freight carrier driver is present to report any form of damages. They will instruct you on how to proceed with reporting the damages. If there is a possibility of minor repairs or “cosmetic” damages, Customer Service may be able to assist with ordering replacement parts or panels if applicable. Please have your order number available so that we can assist you as quickly as possible.

 

Refused Shipments & Unauthorized Returns

You will be responsible for full freight charges and applicable fees going both ways plus a minimum 25% re-stocking fee for shipments to commercial locations or a 30% re-stocking fee for shipments to residential locations that are Refused for any reason other than damage (not applicable to items damaged in storage) or if the shipping error was made by Action Sales.

 

Canceled Orders

If you decide to cancel any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping charges, plus any applicable restocking and repair fees. Custom & Special Orders: If you have placed an order for a custom or special order item, it may be canceled only before it enters the production period at the manufacturer. After the custom or special order has entered the production period, you will be responsible for the shipping costs and order amount, and you will not be entitled to any refunds, credits or exchanges.

If you have any questions, please contact one of our Customer Service Team Members via chat, email order@actionsales.com, or by calling 888-715-6688.

Can I buy online and pickup in store ?

Yes, you can purchase any of our products online (except for products marked as Online Only) and pickup your order at one of our Southern California locations.  After placing your order, we will contact you via email or phone when your order is ready.  Please email orders@actionsales.com if you have any questions about our order status.

Do you offer freight shipping?

We ship all across the United States including Hawaii and Alaska.

Do you ship internationally?

Yes, we can ship to your freight forwarders for international orders.

Can you assemble my equipment?

Yes, we offer white glove delivery services for certain locations for certain items for an additonal charge.  Please request this service in the comment section of the checkout page and we will reach out to you vial email or phone.

For questions, please contact one of our Customer Service Team Members via chat, email order@actionsales.com, or by calling 888-715-6688.

More Answers

Miscellaneous

Who do I contact with a business idea/project?

Have a new business idea or project? Great, we’d love to help. Please email esales@actionsales.com or walk-in to any store and speak to a supervisor to assign the best project manager for you. General questions can be answered by any salesperson by contacting us here.

Who can I contact for collaboration opportunities?

We’d love to collaborate with your business on solutions that will delight food lovers worldwide. Please contact johnson@actionsales.com for more info.

Where do I find your current job openings?

We are always looking for friendly, talented, and passionate members to add to our team. We offer on-the-job training, paid vacation days, health, vision, and dental insurance, and a 401k plan. For the latest open job opportunities, please click here or email hr@actionsales.com.

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