General Questions

General Inquiries

What are your store hours?

Our store hours are Monday – Saturday, 9:00 am to 5:30 pm PST. Please call (800) 328 – 6688 during the holidays for our special hours.

What is your contact number?

Monterey Park Store – (626) 308-1988

City of Industry Store – (626) 810-2277

Irvine Store – (949) 263-8888

Accounting/IT/Marketing – (323) 269-6928

General – (800) 328-6688

Fax – (626) 308-9780

Email –

Can I place an order by phone?

Yes, we can certainly help you place an order through the phone. We require a credit card authorization form to be filled out to complete the purchase.

What is your return policy?

We accept returns for store credit if items are unused and in original packaging. Restocking fee may apply.

Do I need a membership?

A membership is not required to shop at our stores or online. However, if you join our free membership program, you will receive additional benefits, specials and event invitations.

Can you help me design my restaurant?

Yes, we work with a network of the most talented and experienced designers who are responsible for designing some of the most unique and beautiful businesses in the world.  To get started simply visit our design services form and tell us a little bit about what you are looking for and we will get right back to you.

Product Related

Product Information

Do you offer a price match guarantee?

Yes, we match prices on all our stocking items. We will also try to match all non-stock prices to the best of our abilities.

Do you sell used equipment?

We typically do not sell used equipment, but feel free to check out our clearance section for our dent, scratched, and demo items for huge savings!

Can I place an order by phone?

We want to understand your project completely by verifying equipment requests to avoid pitfalls that can occur. Our Add to Quote functionality ensures that we can provide you with the best prices. Simply visit, choose the items you would like a quote for, and submit a request online. We will respond to you within 1 business day with competitive pricing after receiving your quote request. We look forward to releasing online ordering to better serve you in the near future.

Can I place an order online?

We are working hard on creating a great online store that will allow you to purchase products online. We anticipate launching by June 2019.

In the meantime, feel free to submit a quote request here and we will get right back to you with pricing and availability.

What if I want to buy an item that I don’t see online?

Our stores carry a larger selection than what you see online but in the event that we do not carry the item you want, please feel free to contact us to speak with a sales consultant and we will utilize our vast manufacturer and dealer network to get our hands on what you need or point you in the right direction.

Do you offer a product warranty?

All products are covered by manufacturer warranty

Who do I contact if I am having problems with my equipment?

To resolve equipment related issues smoothly, manufacturers are now requiring individuals to either contact them directly or an authorized service agent. However, we are always here to facilitate and expedite requests should you have difficulty with the service call.

Delivery Related

Shipping and Handling

How much do you charge for delivery?

Shipping fees are based on distance and scope of work and is the lowest in the industry.

Can you assemble my equipment?

Yes we excel in white glove delivery.

Do you offer freight shipping?

We ship all across the United States including Hawaii and Alaska.

Do you ship internationally?

Yes, we can ship to your freight forwarders for international orders.

More Answers


Who do I contact with a business idea/project?

Have a new business idea or project? Great, we’d love to help. Please email or walk-in to any store and speak to a supervisor to assign the best project manager for you. General questions can be answered by any salesperson by contacting us here.

Who can I contact for collaboration opportunities?

We’d love to collaborate with your business on solutions that will delight food lovers worldwide. Please contact for more info.

Where do I find your current job openings?

We are always looking for friendly, talented, and passionate members to add to our team. We offer on-the-job training, paid vacation days, health, vision, and dental insurance, and a 401k plan. For the latest open job opportunities, please click here or email

Didn’t find your answer?